Someone already has my username or email. How did this happen?

If you've contacted any tutors on the site then a client account was created for you.

You can recover access to the account using this forgotten password page.

If you'd like to switch to a tutor account instead of a client account, you'll need to delete your client account and then re-register as a tutor. To delete your current account you can login, visit the settings tab, and click "close my account" at the bottom. This will free up your email address to register as a tutor.